VCA Antech (WOOF) Q2 Earnings Call

VCA Antech (WOOF) CFO Tom Fuller said the company is executing

“So in recap, we have a great company and a wonderful, wonderful industry, demand is still very strong, consumer is getting strong, our economy is stable, and people just love their pets. We’re seeing a lot of strength in our hospital and lab business. Internal growth has remained strong and they’re actually increasing in the July, so we’re optimistic for the remainder of the year on our growth rates. Margins are great, 50 basis point improvement in consolidated operating margin.”

VCA Antech (WOOF) CEO Robert Antin said the company is enabling online appointment scheduling

“At some point, the home run’s going to be, we have online appointment book, so people can actually access through the website their own appointments and being able to make it.  Online, it’s one of the great places. One of the gatekeepers in an animal hospital is the appointment book. It’s the domain of the doctor. It’s protected by the desk. And now, just like when you go to a restaurant, you can do it.”

VCA Antech (WOOF) CEO Robert Antin on how they’re thinking about pricing their services

“I think we’ve had steady price increase. I’ve said before when we measure the client feedback through our Client Experience program, we do – there isn’t as much resistance to price increase, I would agree with that. In terms of what we’ve done, we – certainly, we have a number of different pricing grids and we allow the hospitals to have input into them on a local basis so that it reflects the competitive, but I haven’t seen an acceleration in pricing in our hospitals. That hasn’t been our strategy.”