Restoration Hardware 1Q17 Earnings Call Notes

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Gary Friedman – Chairman & CEO

We don’t compete with Wayfair or Amazon

“Yes. We don’t really see any kind of meaningful threat from Wayfair or Amazon at this time. Those are very different businesses and presenting their goods in a completely different way and in many ways targeting the different customers. So I think I said that in my letter here if you step back and consider we’re really building a brand here and creating a customer experience that cannot be replicated online and we’ve got total control of our content from concept to customer.”

I think our retail experience is going to leap frog the entire industry

“So I think our retail experience is going to leap frog the entire industry and as it is today, I can’t tell you how many people from all over the world are traveling to Chicago and seeing that gallery and taking pictures and trying to understand what we’re doing there. I really think there’s nothing like the customer experience we’ve created in Chicago and our ability to recreate that experience and that energy and that fully integrated customer experience is going to further differentiate our brand in a such a much more meaningful way then even that design galleries that we opened over the last three four years and these are going to be very hard to replicate. It’s going to be very very hard for anybody to replicate it.