Bed Bath and Beyond 2Q15 Earnings Call Notes

CEO Steven Temares

Physical stores remain central to serving our customers

“As our digital and physical channels continue to converge, the physical stores remain central to serving our customers and provide us a tremendous opportunity to be close to them. The ability to consult with our knowledgeable and solutions-oriented sales associates coupled with our in-store services, encourage customers to visit and spend time in our stores. Options such as reserve online, pickup in-store, buy online and return to store and online appointment scheduling highlight various points of interactions we have with our customers across our channels.”

Promote from within

” our success is first and foremost because of our people. We believe in a meritocracy, and we significantly promote from within.”

high quality service during important life events

“We have earned the reputation for providing high quality service during important life-stage events, such as getting married, having a baby and going to college.”

Expanding into other categories

“Our newer merchandise category such as furniture, mattresses, jewelry, watches and luggage are continuing to gain recognition with all our customers and we are steadily adding new brand to the assortment.”